Online Banking FAQs

• Is Salem Five Online Banking a secure way to do my banking?

  Yes. Salem Five utilizes a wide range of industry security practices, including firewalls and encryption, to safeguard the security of your personal financial information.  As an added layer of protection, we use multi-factor authentication for high-risk transactions that may include receiving a one-time password on your mobile device or answering one of the Security Questions you established during enrollment.

• What else can I do using Salem Five Online Banking?

  With Salem Five Online Banking you can:

  • View check images and online statements
  • Reorder checks
  • Pay your Salem Five loan
  • Place a stop payment
  • Engage in a secured chat with a live online agent
  • Send and receive Secure Messages
  • Update your online profile and personal contact information
  • Create a Travel Notice
• How do I enroll in Salem Five Online Banking?

  From the Online Banking log in page, click "Enroll" and follow the prompts.

• What Browsers can be used to access Salem Five Online Banking?

  It is highly recommended that you review the System/Device info to optimize Online Banking performance.

• What if I forgot my Password?

  From the Online Banking log in page, click "Forgot Password?" and follow the prompts.

• What if I forgot my User ID?

  From the Online Banking log in page, click "Forgot User ID?" and follow the prompts.

• What if I want to change my current User ID or Password, how can I do that?

  Simply access the "Settings" tab in Online Banking and click on "Profile".