Security Center Alerts
Card Controls
Manage & Protect your cards
Control your Salem Five Visa® Debit Card wherever and however you bank – via our Mobile Banking App or Online Banking. With Card Controls, you can rest easy knowing you have access to the following features:
- Turn your card on/off with a tap
- View detailed information on merchant transactions and spending categories
- Set real-time alerts on activity
- Easily add cards to your digital wallet
- Ability to notify us of your travel plans to allow for seamless card usage
- Click2Call to report a lost or stolen card
Get started today by logging into the Salem Five Mobile Banking App or accessing Salem Five Online Banking and select 'Cards'.
Don’t have Salem Five Mobile Banking? Download the app today!
Card Controls Features
Monitor and manage your debit card while on the go.
Watch the video tutorial to learn more about Salem Five's Card Controls for your Salem Five Visa® Debit Card.
Card Controls Click-Thru Demo
Try our Click-Thru Demo
Click through the demo screens to learn more.
Card Controls
-
I set up Alerts but I’m not receiving them. Why?
To receive any Card Controls Alerts, you need to have notifications for the app turned on. Go to the settings on your phone, find Salem Five Card Controls and ensure notifications are turned on.
-
What should I do if my debit card becomes lost or stolen?
If your debit card is lost or stolen, log into the Mobile Banking app, access Card Controls, and turn your card ‘OFF’ to prevent unauthorized transactions. If you do not find your card, select ‘Report Lost or Stolen’ to contact Salem Five customer support and have a new card issued.
-
What happens when I receive a renewed/replacement card?
Your card will automatically display in Card Controls with no action needed on your part. However, for replacement cards with a new card number, you will need to add that card to your digital wallet.
-
Will turning off my debit card or setting controls prevent my recurring payments from being made?
No. Previously scheduled recurring payments will continue even if your debit card is turned off. However, you cannot schedule a new recurring payment unless the card is turned on.
-
Does Card Controls support ATM cards?
No. Currently Salem Five Card Controls is used to manage debit cards only.