Card Controls

Salem Five Card Control FAQs

• How do I get started with Card Controls?

  Getting started is easy. Simply log into your Salem Five Mobile Banking App, click on ‘Card Controls’, and follow the steps to download the new Salem Five Card Controls App. Once you add your Salem Five Visa Debit card, you can establish your alert and control preferences. Upon enrolling in Salem Five Card Controls, you can manage your card controls anytime you access Salem Five Mobile Banking.

• How do I set up Alerts?

  To set up Alerts for card purchases, tap Alert Preferences on the Home screen. The ‘Send alerts for’ drop-down will be defaulted to ‘All Transactions’, or you can select ‘Selected Transactions’ to set up specific Alerts based on location, merchant type, transaction type or spend limit. Tap on an Alerts category to set up Alerts as desired.

• I set up Alerts but I’m not receiving them. Why?

  To receive any Card Controls Alerts, you need to have notifications for the app turned on. Go to the settings on your phone, find Salem Five Card Controls and ensure notifications are turned on.

• Can multiple debit cards be linked to one registered Card Controls account?

  Yes, you can register multiple cards within Card Controls. Additional cards can be added by logging into the Salem Five Mobile Banking App, click on ‘Card Controls’ under ‘Quick Links’, go to ‘Menu’, select ‘Manage Portfolio’ and click ‘Add Card’.

• I opened a joint checking account with my child and authorized him/her to have a debit card. Can I control his/her debit card with my Mobile Banking App ‘Card Controls’ feature?

  Yes, you can add his/her card and do the following:

  1. Define where and how much your child may make purchases. You can restrict purchases to certain merchant types such as grocery stores and gas stations only.
  2. Monitor purchases real-time.
  3. Allow or prevent card usage simply by tapping the card on/off button.
• I added my child’s card to Card Controls, can he/she change the controls on the card?

  Only cardholders with access to the username and password to the Salem Five Card Controls can modify the controls.

• What should I do if my debit card becomes lost or stolen?

  If your debit card is lost or stolen, log into your Salem Five Mobile Banking app, click on ‘Card Controls’ under ‘Quick Links, and turn your card ‘OFF’ to prevent unauthorized transactions.  If you do not find your card, contact Salem Five customer support to report it lost or stolen and have a new card issued.

• Do cards require an update in Card Controls if they are reissued or replaced?

  If your card number remains the same, no action is needed. However, if you receive a new card number, log in to the Salem Five Mobile Banking App, select ‘Card Controls’ under ‘Quick Links’, go to ‘Menu’, select ‘Manage Portfolio’, uncheck your old card and click ‘Add Card’ to enter your new card number.

• I noticed a Salem Five Card Controls App on my phone. Can I access Card Controls without going through the Salem Five Mobile Banking App?

  Yes. You may log in to the Salem Five Card Controls App by entering your Salem Five Online Banking User ID and password.

• I’m not enrolled in Online Banking. Am I still able to use the Salem Five Card Controls App?

  No. A Salem Five Online Banking User ID and password is required to access Card Controls.

• I have reoccurring purchases scheduled. Will turning off my debit card or setting restrictions prevent the reoccurring payment from being made?

  No. Previously scheduled reoccurring purchases will continue even if your debit card is turned off. However, you cannot schedule a reoccurring payment unless the card is turned on.

• Is there a charge for using the Card Controls service?

  Salem Five Mobile Banking and Salem Five Card Controls are both free apps. Wireless carrier data usage fees may.

• Does Card Controls support ATM cards?

  No. Currently Salem Five Card Controls supports debit cards only.