Customer Support | Salem Five Bank

CALL US

(800) 850-5000
Toll-Free Number
(800) 255-7787
24 Hour Automated Telephone Banking

Phone Support Hours

Monday-Friday: 8:00 AM - 6:00 PM ET

Saturday: 9:00 AM - 3:00 PM ET

Sunday: 11:00 AM - 3:00 PM ET

Live Chat Support Hours

Monday-Friday: 8:00 AM - 6:00 PM ET

File a Complaint

The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.

Report Lost or Stolen Cards

(800) 850-5000
During/after regular business hours

Notices of Error or Mortgage Loan Information

Requests can be mailed to:

Salem Five
Loan Operations
PO Box 840
Salem, MA 01970

Automated Telephone Banking

(800) 255-7787

Salem Five Automated Telephone Banking is a convenient, self-service method of obtaining information or making transactions over the phone. It is available 24 hours a day, 365 days a year using a touch-tone telephone anywhere at any time.

To access Automated Telephone Banking, be sure to have your account number(s) and Personal Identification Number (PIN) on hand.

If you need to request a PIN or if you've forgotten your PIN, please reach out to your local Salem Five branch or the Contact Center during regular business hours at (800) 850-5000 for assistance.

Common Topics

Account Opening Making Deposits Debit & ATM FAQs FDIC and DIF Insurance Online Banking Enrollment Get the Mobile Banking App Make a Loan Payment Mortgage FAQs ATM Locator

Frequently Asked Questions

What is Salem Five's Routing Number?

Salem Five's routing number is 211370558 and is located at the bottom of your checks.
What is a SWIFT Code?

A SWIFT code is a code used to identify the country, bank and branch that an account is registered to. When you send money to a bank account overseas, you’ll need this code to ensure that your money is going to the right place. A SWIFT code is sometimes called a BIC (Bank Identifier Code), but they are exactly the same thing.

Salem Five’s SWIFT Code is: SAVVUS33
How do I order checks?

You can reorder checks by logging into your Salem Five Online Banking account or by calling Customer Support at (800) 850-5000.
Can I make an ATM/Debit Card purchase outside the country?

Whenever you are traveling outside the country, you will need to notify Customer Support at (800) 850-5000.
How can I find the terms of my personal deposit account?

You can find all personal account terms and agreements here.
How do I request a loan or mortgage payoff amount?

Click here to download the loan payoff request form. Please also review our Payoff Policies and Procedures.
Am I able to add a beneficiary to my account?

You are permitted to add one beneficiary per deposit account. In order to submit a request for the addition of a beneficiary, log into Online Banking and send us secure message or step into your local Salem Five location.

Holiday Schedule

All Salem Five office and branch locations will be closed in observance of these upcoming holidays.

If you need access to your account on a day we are closed, Salem Five gives you access to your banking information and features 24 hours a day, 7 days a week through Online Banking and by calling Salem Five Telephone Banking at (800) 255-7787.