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Frequently Asked Questions

• What is Salem Five's Routing Number?

  Salem Five's routing number is 211370558 and is located at the bottom of your checks.

• What is a SWIFT Code?

  A SWIFT code is a code used to identify the country, bank and branch that an account is registered to. When you send money to a bank account overseas, you’ll need this code to ensure that your money is going to the right place. A SWIFT code is sometimes called a BIC (Bank Identifier Code), but they are exactly the same thing.

  Salem Five’s SWIFT Code is: SAVVUS33

• How do I order checks?

  You can order or reorder checks by selecting the "Order Checks" link from the menu for your Checking accounts(s) within Online Banking or by calling Customer Support at (800) 850-5000.

• Can I make an ATM/Debit Card purchase outside the country?

  Whenever you are traveling outside the country, you will need to notify Customer Support at (800) 850-5000.

• How can I find the terms of my personal deposit account?

  You can find all personal account terms and agreements here.

• How do I request a loan or mortgage payoff amount?

  Click here to download the loan payoff request form. Please also review our Payoff Policies and Procedures.

• Am I able to add a beneficiary to my account?

  You are permitted to add one beneficiary per deposit account. In order to submit a request for the addition of a beneficiary, log into Online Banking and send us secure message or step into your local Salem Five location.

• What should I do if I suspect fraud or have questions about fraud prevention?

  If you suspect fraud, please call our contact center (800) 850-5000 or email mail@salemfive.com right away. If you have general questions or want tips and advice on fraud prevention, visit our Security page.