How can we
help you?
We're here to help and ready to listen.
Support
CALL US
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(978) 745-5555
Local Number
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(800) 850-5000
Toll-Free Number
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(800) 255-7787
AccessLine
Phone Support Hours
Monday-Friday: 8:00 AM - 6:00 PM ET
Saturday: 9:00 AM - 3:00 PM ET
Sunday: 11:00 AM - 3:00 PM ET
Live Chat Support Hours
Monday-Friday: 8:00 AM - 6:00 PM ET
The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.
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(800) 850-5000
During/after regular business hours
Requests can be mailed to:
Salem Five
Loan Operations
PO Box 840
Salem, MA 01970
Salem Five AccessLine is a convenient 24-hour telephone banking service providing access to your Salem Five accounts. Use any touch-tone telephone anywhere and at any time.
To access your accounts, please have your account number(s) and Personal Identification Number (PIN) available. For more information or to obtain a PIN, call AccessLine and follow the recorded instructions.
Frequently Asked Questions
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What is Salem Five's Routing Number?
Salem Five's routing number is 211370558 and is located at the bottom of your checks.
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How do I order checks?
You can reorder checks by logging into your Salem Five Online Banking account or by calling Customer Support at (800) 850-5000.
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Can I make an ATM/Debit Card purchase outside the country?
Whenever you are traveling outside the country, you will need to notify Customer Support at (800) 850-5000.
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How can I find the terms of my personal deposit account?
You can find all personal account terms and agreements here.
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How do I request a loan or mortgage payoff amount?
Click here to download the loan payoff request form. Please also review our Payoff Policies and Procedures.
Holiday Schedule
All Salem Five office and branch locations will be closed in observance of these upcoming holidays.
If you need access to your account on a day we are closed, Salem Five gives you access to your banking information and features 24 hours a day, 7 days a week through Online Banking and by calling AccessLine Telephone Banking at (978) 745-7787 or (800) 255-7787.
Upcoming Holidays
Forms
Security Center
