We're here to help and ready to listen.

Call Us

(800) 850-5000

Phone Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

Saturday:  9:00 AM - 3:00 PM ET

Sunday: 11:00 AM - 3:00 PM ET


Live Chat Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET


24-Hour Automated Telephone Banking

Salem Five Automated Telephone Banking is a convenient, self-service method of obtaining information or making transactions over the phone. It is available 24 hours a day, 365 days a year using a touch-tone telephone anywhere at any time.

To access Automated Telephone Banking, be sure to have your account number(s) and Personal Identification Number (PIN) on hand.

If you need to request a PIN or if you've forgotten your PIN, please reach out to your local Salem Five branch or the Contact Center during regular business hours at (800) 850-5000 for assistance.

Email Us

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The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.

Lost or Stolen Cards

(800) 850-5000

Report lost or stolen card during and after regular business hours.

Notices of Error or Mortgage Loan Information

Requests can be mailed to:

Salem Five
Loan Operations
P.O. Box 840
Salem, MA  01970

Frequently Asked Questions

Holiday Schedule

All Salem Five office and branch locations will be closed during observed holidays.

Upcoming Holidays

Labor Day
Monday, September 2, 2024
Columbus Day
Monday, October 14, 2024


  • Personal Banking Forms
    Get Personal Forms Download Personal banking forms
  • Business Banking Forms
    Get Business Forms Download Business banking forms


Complaints & Feedback

Let us know how we can address your complaint or feedback so we can resolve it quickly and effectively.

Complaints & Feedback