Accessibility Conformance at Salem Five

Our Accessibility Statement
Salem Five is committed to providing accessible websites and physical branch locations to as many visitors as possible regardless of their ability or technology. We strive to provide excellence in customer service, both in person and online, to serve our customers' financial service needs. This website is designed to conform to the principles of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG 2.2) Levels A and AA. Salem Five is also continually working on Level AAA, WAI-ARIA authoring practices, and accessibility best practices.

Website and Online Services
We have implemented Level A and Level AA recommendations of the Web Content Accessibility Guidelines.

Some of the means we use to provide accessible web content include the following:
  • Our websites have been manually tested by Be Accessible, Inc., a third-party provider using JAWS, NVDA, and VoiceOver Screen Readers to evaluate accessibility compliance and to provide guidance regarding remediation.
  • Results of automated testing are monitored and managed through our third-party providers, Siteimprove and Be Accessible, and tested regularly by internal resources.
Technical Specifications
Salem Five’s website’s accessibility relies on the following technologies:

  • HTML
  • CSS
  • JavaScript
Accessibility Features

Salem Five reaches beyond compliance, providing usability improvements that benefit all users including those that rely on assistive technology. Some of the accessibility features on our website include:

  • Keyboard accessibility
  • Sufficient color contrast
  • Alternative text for labels
  • Video captions
  • Text-zoom
  • Speech-to-text website search
  • Accessible .pdf files
  • Target Size (Minimum) (AA)
Our Branch Network

In addition to digital accessibility, Salem Five has always been committed to providing full-service access to our products and services to those with disabilities through our network of branch locations. Among other things, we provide:
  • Accessible-designated parking spots in our bank-owned parking lots
  • Accessible building entrances and lobbies
  • Wheelchair-height customer service desks and lobby ATMs at various locations
  • Live customer service personnel
  • Our bank-owned ATM network equipped with audio jack functionality serving those with hearing and vision impairments.
  • Drive-Thru Banking at various locations

Third-Party Sites

Throughout our websites, we may make use of different third-party websites, such as Twitter and Facebook, to spread the news about Salem Five's products and services as well as to provide interactive calculators, videos, online chat, and more. These sites, over which Salem Five has no control, may present accessibility challenges. We make our best effort to work with our contracted third-party providers to provide accessible content.

Our efforts to maintain accessibility and usability are ongoing. While we do our best to make our websites as accessible as possible, an issue may be encountered by different assistive technologies as the range of assistive tools varies. We appreciate your understanding and will always work with you to resolve all issues that may arise.

Contact Us
We appreciate feedback regarding any accessibility needs so we may work to improve the situation. If you have specific questions or have difficulty using or accessing any element of this website, please contact us in one of the following ways:
Please complete the Contact Us Form to provide feedback on the accessibility of our web content or branch network.
Please send questions to the following address:
Salem Five
Attention: Chief Marketing Officer
210 Essex Street
Salem, MA 01970
Please specify the page or URL of concern and other important details that may be helpful.