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Phone Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

Saturday:  9:00 AM - 3:00 PM ET

Sunday: 11:00 AM - 3:00 PM ET


Live Chat Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

File a Complaint

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The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.

Report Lost or Stolen Cards
Notices of Error or Mortgage Loan Information

Requests can be mailed to:

Salem Five
Loan Operations
PO Box 840
Salem, MA 01970

Telephone Banking

Salem Five AccessLine

Salem Five AccessLine is a convenient 24-hour telephone banking service providing access to your Salem Five accounts. Use any touch-tone telephone anywhere and at any time. 

To access your accounts, please have your account number(s) and Personal Identification Number (PIN) available. For more information or to obtain a PIN, call AccessLine and follow the recorded instructions.

Frequently Asked Questions

Holiday Schedule

All Salem Five office and branch locations will be closed in observance of these upcoming holidays.

If you need access to your account on a day we are closed, Salem Five gives you access to your banking information and features 24 hours a day, 7 days a week through Online Banking and by calling AccessLine Telephone Banking at  (978) 745-7787 or (800) 255-7787.

Upcoming Holidays

Christmas Day
December 25, 2018
New Year's Day
January 1, 2019
Martin Luther King Day
January 15, 2019


Personal Download Personal banking forms
Business Download Business banking forms
Retirement Services Download Retirement planning forms
Education Download Education planning forms

Security Center

Fraud Alerts Alerts and Digital Banking Security
Online Banking Security Mobile and Online Banking Security
ID Theft Resources Identity Theft Tips and Resources
Salem Five InfoArmor Solutions to protect your identity
Security Support Help is just a call or click away
ATM Safety Tips for staying safe at the ATM
About Phishing How to avoid being a victim
Privacy Notice Keeping your information secure
Password Tips What makes a strong password