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Phone Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

Saturday:  9:00 AM - 3:00 PM ET

Sunday: 11:00 AM - 3:00 PM ET

 

Live Chat Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

File a Complaint

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The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.



Report Lost or Stolen Cards
Notices of Error or Mortgage Loan Information

Requests can be mailed to:

Salem Five
Loan Operations
PO Box 840
Salem, MA 01970


Telephone Banking

Salem Five AccessLine

Salem Five AccessLine is a convenient 24-hour telephone banking service providing access to your Salem Five accounts. Use any touch-tone telephone anywhere and at any time. 

To access your accounts, please have your account number(s) and Personal Identification Number (PIN) available. For more information or to obtain a PIN, call AccessLine and follow the recorded instructions.


Holiday Schedule

All Salem Five office and branch locations will be closed in observance of these upcoming holidays.

If you need access to your account on a day we are closed, Salem Five gives you access to your banking information and features 24 hours a day, 7 days a week through Online Banking and by calling AccessLine Telephone Banking at  (978) 745-7787 or (800) 255-7787.

Upcoming Holidays

Independence Day
July 4, 2018
Labor Day
September 3, 2018
Columbus Day
October 8, 2018

Frequently Asked Questions


Forms

Personal Download Personal banking forms
Business Download Business banking forms
Retirement Services Download Retirement planning forms
Education Download Education planning forms

Security Center

Fraud Alerts Alerts and Digital Banking Security
Online Banking Security Online Banking Security
ID Theft Resources Identity Theft Tips and Resources
Salem Five InfoArmor Solutions to protect your identity
Security Support Help is just a call or click away
ATM Safety Tips for staying safe at the ATM
About Phishing How to avoid being a victim
Privacy Notice Keeping your information secure
Password Tips What makes a strong password