What is a Secure Browser?

Our secure browser is a convenient gateway to applications provided to our commercial clients. It offers the confidence of layered protection through secure site access, malware prevention and one-time passcodes delivered via text.

How can we
help you?

We're here to help and ready to listen.


Phone Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

Saturday:  9:00 AM - 3:00 PM ET

Sunday: 11:00 AM - 3:00 PM ET


Live Chat Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

File a Complaint

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The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.

Report Lost or Stolen Cards
Notices of Error or Mortgage Loan Information

Requests can be mailed to:

Salem Five
Loan Operations
PO Box 840
Salem, MA 01970

Telephone Banking

Salem Five AccessLine

Salem Five AccessLine is a convenient 24-hour telephone banking service providing access to your Salem Five accounts. Use any touch-tone telephone anywhere and at any time. 

To access your accounts, please have your account number(s) and Personal Identification Number (PIN) available. For more information or to obtain a PIN, call AccessLine and follow the recorded instructions.

Holiday Schedule

All Salem Five office and branch locations will be closed in observance of these upcoming holidays.

If you need access to your account on a day we are closed, Salem Five gives you access to your banking information and features 24 hours a day, 7 days a week through Online Banking and by calling AccessLine Telephone Banking at  (978) 745-7787 or (800) 255-7787.

Upcoming Holidays
Memorial Day
May 28, 2018
Independence Day
July 4, 2018
Labor Day
September 3, 2018

Frequently Asked Questions


Download Personal banking forms
Download Business banking forms
Retirement Services
Download Retirement planning forms
Download Education planning forms

Security Center

Fraud Alerts
Alerts and Digital Banking Security
Online Banking Security
Online Banking Security
ID Theft Resources
Identity Theft Tips and Resources
Salem Five InfoArmor
Solutions to protect your identity
Security Support
Help is just a call or click away
ATM Safety
Tips for staying safe at the ATM
About Phishing
How to avoid being a victim
Privacy Notice
Keeping your information secure
Password Tips
What makes a strong password