What is a Secure Browser?
Our secure browser is a convenient gateway to applications provided to our commercial clients. It offers the confidence of layered protection through secure site access, malware prevention and one-time passcodes delivered via text.
Everyday Banking, Personal and Small Business
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When will the conversion take place?
The conversion will begin on Friday, May 4th at 5pm. Georgetown Bank branches will be open regular hours for the weekend and open as Salem Five Bank branches by Monday, May 7th, 2018.
Beginning May 7th, we are available to answer your questions at any Salem Five location or through our Contact Center at (800) 850-5000 Monday–Friday 8am – 6pm EST, Saturday 9am – 3pm and Sunday 11am – 3pm. Additionally, we’re available via email at Mail@SalemFive.com or by online chat via our SalemFive.com.
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When can I start using Salem Five Bank branches?
On Monday, May 7th, Georgetown Bank customers can begin using any Salem Five Bank branch and ATM location, surcharge free.
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Will my current Georgetown Bank branch remain open?
Georgetown Bank branches will remain open, operating as Salem Five Bank branches.
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Will the business hours at my branch change?
No, business hours will remain the same both during and after conversion weekend.
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Will my account numbers change?
You will be or may have already been contacted if there are to be any changes to your account numbers.
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Can I still use my Georgetown Bank checks?
Yes, your Georgetown Bank checks can still be used after the conversion.
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What will happen to all direct deposits and social security deposits? Will I have to notify the Bank and change this after the conversion is complete?
Direct deposits, including Social Security, will continue to process without any need for intervention.
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Our current accounts at Georgetown Bank are insured up to the full deposit balance. Will that be changing?
No, that will not change. All Salem Five Bank client account balances in excess of the FDIC limit of $250,000 are insured by Depositors Insurance Fund (DIF).
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Will there be any disruption with existing ATM machines over conversion weekend? Will there be any changes to the ATM network outside of Georgetown locations?
There is no expected disruption in ATM service during the conversion. You should expect to be able to withdraw funds and make deposits. However, account balances from ATM machines may not be up-to-date until Monday, May 7th, and ATM withdrawal limits may be affected.
Beyond our branch ATM locations, with Salem Five, you can leverage our current surcharge-free ATM network Allpoint® for fee-free access to more than 55,000 ATMs nationwide through the fee-free Allpoint® network. Allpoint® provides you with the freedom to get your cash where you want, when you want, wherever you are... without the ATM fees. With over 55,000 ATMs in the Allpoint® Network, your cash is never far away.
For more information about where you can find an Allpoint® ATM near you, visit http://www.allpointnetwork.com/locator.aspx.
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Will there be any change to when my funds become available through an ATM deposit?
After the conversion, you will have more time to deposit funds at an ATM. Deposits made before 3:30pm Monday through Friday will become available on the next business day. Deposits made via ATM after 3:30pm Monday through Friday and any time on Saturday, Sunday or a federal holiday will become available on the second business day from the day of the deposit.
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Will there be any changes to how my transactions post to my account?
Yes, transactions will post to your account differently than they do now. "Posting" is the process by which banks record transactions received for credit to (eg, deposit) or debit from (eg, withdrawal) your account. When a transaction is "posted," the monetary value of that transaction is added to or subtracted from the balance of your account. For more details on these changes, please see page 4 of the Banking Agreements & Disclosures booklet here or click here for a virtual version of the Welcome Kit.
Online Banking/Bill Pay, Personal and Small Business
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How will Georgetown Bank’s Online, Mobile and Telephone Banking services be affected?
Georgetown Bank’s Online Banking, Bill Payment, Mobile Banking and Telephone Banking will have limited functionality (inquiry only mode) beginning at 5pm on Friday, May 4th through 7am on Sunday, May 6th. You can begin using Salem Five’s Online Banking, Bill Payment, Mobile Banking and Telephone Banking platforms beginning Monday, May 7th.
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How will I access my online banking?
Starting Friday, May 4th at 5pm through Sunday, May 6th at 7am, Online Banking, Bill Payment, Mobile Banking and Telephone Banking will be have limited functionality (inquiry only mode). On Sunday, May 6th at 7am, when you go to GeorgetownBank.com, you will be directed to SalemFive.com/welcome for more information about how to log in to online banking for the first time. Starting Monday, May 7th, you will access your Online Banking account by logging in at SalemFive.com, using your current Georgetown Bank username and password.
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How do I login to online banking for the first time after conversion weekend?
Starting Monday, May 7th, go to SalemFive.com to log in to online banking. Your username and password will be the same as prior to conversion weekend. Simply log in using the same credentials.
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Will I need to download a new Mobile Banking App for Personal or Small Business Mobile Banking?
Yes! After you visit SalemFive.com, log in to your Online Banking for the first time, and establish your security profile, you can download and use the Salem Five app for Mobile Banking.
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Can I still use Popmoney and external transfers? Where can I locate Popmoney and external transfers functionality in Salem Five Online Banking?
Yes, Popmoney and external transfers are available to you after you visit SalemFive.com and log in to your Online Banking for the first time. Both your Popmoney payees as well as your external accounts within Georgetown Bank’s Online Banking system will not be converted to your Salem Five Online Banking and will need to be setup again.
Because Georgetown Bank Online Banking will no longer be available on Sunday, May 6th at 7am, please make note of your current Popmoney payees as well as your external accounts within your Georgetown Bank Online Banking so that you can easily set up them again on or after Monday, May 7th, within Salem Five Online Banking.
Once you log in to Online Banking, you will find Popmoney by choosing the “Pay People” tab. You will find external transfers by choosing the “Transfers” tab, and clicking the ”External Account Transfer“ link.
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Will my Online Bill Pay payees, automatic bill payments and history be available in Salem Five Online Banking?
Yes, after accepting the Terms and Conditions for Salem Five Bill Pay, you will have access to not only this service, but the payees, automatic bill pays and bill pay history you established with Georgetown Bank.
Business Online Banking
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If I am a Business Online Banking customer, will I experience any changes?
If you are using Business Online Banking or a Business Remote Desktop scanner, additional details were provided to you within your print Welcome Kit about your Salem Five Business Online Banking platform and the new services available to you through Salem Five Bank.
Statements
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Will I continue to receive e-Statements?
Yes, customers will continue to receive e-Statements, and your e-Statement history, available on Monday, May 7th, will increase from up to 3.5 years to up to 7 years. However, if you are a mortgage customer, you may need to re-enroll in electronic statements.
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Will there be any changes to statements?
Depending on your statement cycle, you may receive two statements for the month of May.
If you are a Georgetown Bank deposit customer, depending on your statement cycle, you may receive two statements for the month of May.
If you are a Georgetown Bank loan customer, in addition to your monthly statement, you may receive important supplementary information about your loan account. Also, if you typically receive more than one statement per month on your account, you will now receive only one statement monthly.
Additionally, if you have a combined statement currently with a linked overdraft account, you will now receive a separate loan statement for your overdraft account.
ATM/Debit Cards
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Can I use my debit card or ATM card over conversion weekend?
Yes, you can still use your Georgetown Bank Debit Card and/or ATM card from Friday, May 4th up to Monday, May 7th. However, please note, for conversion weekend, your Georgetown Bank Debit and/or ATM card limits will change.
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Will I receive a new ATM and/or Debit Card?
Yes, Georgetown Bank customers will receive a new Salem Five Bank Visa® Debit and/or ATM card towards the end of April. You can begin using this card on May 7th once you set your pin number. To set your pin, call the card activation system at (800) 992-3808.
Additionally, your previous Georgetown Bank Mastercard® Debit and/or ATM card will no longer work as of May 7th, 2018. If you do not receive your new card by May 7th, 2018, please reach out to the Salem Five Contact Center at (800) 850-5000.
Please Note: If you haven’t used your Georgetown Bank Mastercard® Debit card since November 30th, 2016, your card will not be reissued to you. Additionally, if you have custom limits on your ATM or debit card, they will not carry over to your new Salem Five Visa® Debit and/or ATM card. Please review your new card limits in the enclosed disclosure booklet.
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Will I need to update my automatic payments with my new Salem Five Visa® Debit card information?
Yes, if you have automatic payments set up with your Georgetown Bank Debit card, you will I need to update those payments with your new Salem Five Visa® Debit card information in order for those payments to continue to process.
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What will be different about my debit card features?
A service of the Salem Five Bank Visa® Debit and/or ATM card is phone call alerts in the event of potential fraud. In addition, if you choose to enroll, you will also be alerted via SMS.
To enroll in SMS alerts, after logging in to your Salem Five Online Banking, click “Settings”. Select “Security and Alerts” from the menu. Click “Alerts”. Select your alert type and the method in which you would like to receive the alert (email or text). Then, confirm and save the alert.
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What will be different about the limits on my debit card?
Your card limits that are currently set on your Georgetown Bank Debit and/or ATM card will be different from your card limits on your Salem Five Visa® Debit and/or ATM card that will be issued to you toward the end of April. For additional information on your card limits, please go to page 14 of the Banking Agreements & Disclosures booklet here.
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Will there be any changes to ATM fees?
There may be changes to ATM fees, depending on your account type. For more information on fee changes, please see page 17 of the Banking Agreements & Disclosures booklet here, or click here for a virtual version of the Welcome Kit.
Telephone Banking
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Will there be changes to Telephone Banking?
As of Monday, May 7th, 2018, you may use AccessLine, Salem Five’s account access telephone banking system by calling our Salem Five Contact Center at (800) 850-5000 and selecting option 1.
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Will access to Telephone Banking change after the conversion?
When you first call the Telephone Banking system after conversion, it will prompt you through resetting your PIN for future use. For this initial call, you will need your account number and your temporary PIN. As the system will indicate, your temporary PIN has been preset. To retrieve your temporary password for telephone banking, please refer to your mailed welcome kit, or call Salem Five Contact Center at (800) 850-5000. Once you enter in your temporary password, you will be prompted to create a new 4-digit PIN to use for future transactions with Telephone Banking.
Loans
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Are there any changes to the terms of my loan(s)?
No, there are no changes to the terms of your loan.
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When will my payments process?
Due to the conversion, your May monthly loan payment(s) (automatic, in-branch or online) may be debited from your account later than usual.
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Where do I make my loan payments?
Beginning May 7th, you can make payments in-person at any Salem Five Bank location, online, by mobile device or by mail. By mail, please send loan payments to:
Salem Five Payment Processing Center
PO Box 75148
Chicago, IL 60675-5148 -
Will my loan account number remain the same?
Yes, your loan account number(s) will remain the same.
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Will there be any changes to my overdraft protection?
Yes, there will be changes to the overdraft program overall after the conversion. For more information, click here. Please see page 5 of the Banking Agreements & Disclosures booklet here, or click here for a virtual version of the Welcome Kit.
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When is the last day I will be able to pay my mortgage online at Georgetown Bank? When will I be able to pay my mortgage loan within online banking at Salem Five? Where do I go?
You will be able to make your mortgage payments online with Georgetown Bank until April 30th, 2018. After that day, you will not be able to make a mortgage payment online until after conversion weekend on Monday, May 7th, 2018 by going to this page.
Note: Due to the conversion, your May monthly mortgage loan payment online may be debited from your account later than usual. Also, If your loan payment is set up for automatic withdrawal, your payment may not be debited from your account until after conversion weekend on Monday, May 7th.