Welcome to Salem Five

The conversion will begin on Friday, May 4th at 5pm. Georgetown Bank branches will be open regular hours for the weekend and open as Salem Five Bank branches by Monday, May 7th, 2018.

Beginning May 7th, we are available to answer your questions at any Salem Five location or through our Contact Center at (800) 850-5000 Monday–Friday 8am – 6pm EST, Saturday 9am – 3pm and Sunday 11am – 3pm. Additionally, we’re available via email at Mail@SalemFive.com or by online chat via SalemFive.com.

On Monday, May 7th, Georgetown Bank customers can begin using any Salem Five Bank branch and ATM location, surcharge free.

Georgetown Bank branches will remain open, operating as Salem Five Bank branches.

No, business hours will remain the same both during and after conversion weekend.

You will be or may have already been contacted if there are to be any changes to your account numbers.

Yes, your Georgetown Bank checks can still be used after the conversion.

Direct deposits, including Social Security, will continue to process without any need for intervention.

No, that will not change. All Salem Five Bank client account balances in excess of the FDIC limit of $250,000 are insured by Depositors Insurance Fund (DIF).

There is no expected disruption in ATM service during the conversion. You should expect to be able to withdraw funds and make deposits. However, account balances from ATM machines may not be up-to-date until Monday, May 7th, and ATM withdrawal limits may be affected.

Beyond our branch ATM locations, with Salem Five, you can leverage our current surcharge-free ATM network Allpoint® for fee-free access to more than 55,000 ATMs nationwide through the fee-free Allpoint® network. Allpoint® provides you with the freedom to get your cash where you want, when you want, wherever you are... without the ATM fees. With over 55,000 ATMs in the Allpoint® Network, your cash is never far away.

For more information about where you can find an Allpoint® ATM near you, visit http://www.allpointnetwork.com/locator.aspx.

After the conversion, you will have more time to deposit funds at an ATM. Deposits made before 3:30pm Monday through Friday will become available on the next business day. Deposits made via ATM after 3:30pm Monday through Friday and any time on Saturday, Sunday or a federal holiday will become available on the second business day from the day of the deposit.

Yes, transactions will post to your account differently than they do now. "Posting" is the process by which banks record transactions received for credit to (eg, deposit) or debit from (eg, withdrawal) your account. When a transaction is "posted," the monetary value of that transaction is added to or subtracted from the balance of your account. For more details on these changes, please see page 4 of the Banking Agreements & Disclosures booklet here or click here for a virtual version of the Welcome Kit.

Yes, you can still use your Georgetown Bank Debit Card and/or ATM card from Friday, May 4th up to Monday, May 7th. However, please note, for conversion weekend, your Georgetown Bank Debit and/or ATM card limits will change.

IMPORTANT: Your new Salem Five debit card should have arrived in the mail, please activate the new card. However, it cannot be used until mid-Monday, May 7th. Please keep and use your Georgetown Bank debit card until then. If you've encountered a related problem, or are in need of assistance, please visit a Georgetown Bank branch or call (800) 850-5000.

Yes, Georgetown Bank customers will receive a new Salem Five Bank Visa^® Debit and/or ATM card towards the end of April. You can begin using this card on May 7th once you set your pin number. To set your pin, call the card activation system at (800) 992-3808.

Additionally, your previous Georgetown Bank Mastercard^® Debit and/or ATM card will no longer work as of May 7th, 2018. If you do not receive your new card by May 7th, 2018, please reach out to the Salem Five Contact Center at (800) 850-5000.

Please Note: If you haven’t used your Georgetown Bank Mastercard^® Debit card since November 30th, 2016, your card will not be reissued to you. Additionally, if you have custom limits on your ATM or debit card, they will not carry over to your new Salem Five Visa^® Debit and/or ATM card. Please review your new card limits in the enclosed disclosure booklet.

Yes, if you have automatic payments set up with your Georgetown Bank Debit card, you will I need to update those payments with your new Salem Five Visa^® Debit card information in order for those payments to continue to process.

A service of the Salem Five Bank Visa^® Debit and/or ATM card is phone call alerts in the event of potential fraud. In addition, if you choose to enroll, you will also be alerted via SMS.

If you have a cellular telephone number on file currently at Georgetown Bank and have activated your new card, on Monday, May 7th,  you may receive a text message stating ‘Salem Five Bank Card Fraud Alerts activation text.’ If you would like to receive SMS notifications, simply reply ‘Yes’ to the text message to confirm your enrollment.

If you do not receive a message, contact our Salem Five Contact Center for help at (800) 850-5000.

Your card limits that are currently set on your Georgetown Bank Debit and/or ATM card will be different from your card limits on your Salem Five Visa^® Debit and/or ATM card that will be issued to you toward the end of April. For additional information on your card limits, please go to page 14 of the Banking Agreements & Disclosures booklet here.

There may be changes to ATM fees, depending on your account type. For more information on fee changes, please see page 17 of the Banking Agreements & Disclosures booklet here, or click here for a virtual version of the Welcome Kit.