"Manage Money"
Personal Finance Manager

FAQs

• What is a Personal Finance Manager?

  A personal financial management tool allows you to organize all of your financial information in one place. With Account Aggregation, you can include all of your accounts, regardless of where they are held, giving you an integrated view of your entire financial picture.

• Why should I use a Personal Finance Manager?

  Account Aggregation can help you simplify your financial life. It can give you a clear, consolidated, up-to-date picture of your personal finances to help you and your Financial Advisor make informed, timely decisions. Account Aggregation also lets you track all of your online investment, retirement, banking, insurance, mortgage, loan, and credit card accounts from a secure, convenient dashboard accessed through on line banking. There is no need to visit multiple sites to get current information.

  Aggregation allows you to consolidate all of your financial resources into a single, holistic view. To gain this singular view, you should enroll all of your financial accounts. Account Aggregation aggregates information from more than 18,000 data sources, so you can include assets together with liabilities, and even non-liquid assets.

  Account Aggregation uses the credentials you provide to log into your financial institutions' websites to retrieve your transactions and balances.

• How often is my account information updated?

  Held-away account information is updated in real-time. OnLine Banking account information is updated in Account Aggregation on a nightly basis.

• How do I enroll?

  As long as you have a registered Online Banking User ID, there are several ways that you can enroll in Account Aggregation. First, you can self-enroll by clicking on the Account Aggregation link. Which will display the Account Aggregation landing page, after which you will be presented with the Account Aggregation Terms & Conditions. Once you accept the terms, you are automatically enrolled in Account Aggregation.

• Is there a fee?

  Account Aggregation is currently available free-of-charge to all of our clients.

• Is the tool secure?

  Account Aggregation uses industry-leading policies, practices, and technologies to protect the privacy and security of your personal information against unauthorized access or disclosure and inappropriate alteration or misuse. Data storage and transmission are protected using one of the strongest encryption methods available (128-bit SSL).

• What types of accounts can I add?

  Account Aggregation accepts account data from over 18,000 data sources so you can enroll all of your accounts, regardless of where they are held, and view your entire financial life right from Online Banking. You can add many types of accounts, including online investment, retirement, banking, insurance, mortgage, loan, and credit card accounts, as well as non-liquid assets such as real estate, automobiles, and jewelry. Non-liquid assets can be added as offline accounts, at your discretion.

• How do I add internal Bank accounts?

  After accepting the Account Aggregation Terms & Conditions, your Bank accounts are automatically populated. Accounts to which your Online Banking User ID has access will be displayed in Account Aggregation. Bank accounts may take up to two business days to populate and appear in Account Aggregation.

• Why are my Bank assets not immediately showing?

  Internal Bank accounts may take up to two business days to populate and appear in Account Aggregation.

• Can I reclassify the accounts I tracked?

  You can reclassify your external accounts, however, internal account classifications come directly from Bank and are unable to be modified in Account Aggregation. The client still has the option, however, to nickname the accounts Online. These nicknames will feed into Account Aggregation.

• Can I track alternatives, insurance, etc. in the tool?

  As long as the Financial Institution has online client access and we support the data source, the accounts can be tracked by Account Aggregation. Please note: very few (if any) alternative assets, such as Private Equity/Hedge Funds, have online access portals and cannot be included.

• What if my account is not part of the 18,000 data sources that are available in the tool?

  From the "Add Accounts" widget, you can request the account to be added (as shown below). Note: This will take time to process and is not immediate. In addition, you can add unavailable and/or non-liquid accounts as offline accounts.

• How can I troubleshoot issues that I encounter?

  Most alerts can be fixed by clicking the "Resolve" button next to the alert on your Client Dashboard. This process will allow the system to take corrective steps to fix the alert based on your input. For alerts that you cannot fix through this process, please provide your client ID to the CIS helpdesk or your Financial Advisor.

• How do I disable email alerts?

  You can disable email alerts so that you do not receive emails when an account harvesting failure alert is outstanding. This can be done by setting the alert frequency to "Never" on the Profile screen. You cannot disable the Alerts completely, however, as they are used to troubleshoot issues with your aggregation services.

• Why does my profile show as "Incomplete"?

  Once you have added the accounts, if your profile still shows as incomplete, please click on the profile bar which will open a list of all the possible account types that can be added. The account types that have been added will have a check mark next to them. For those account types that have a plus sign next to them, you can choose to click on "I don't have one." This will grey out that account type and move the progress bar further. Once all the accounts have either been added or it's been indicated that you do not have the account, the bar and the profile will be complete.

• How can I contact support?

  If you have additional questions or need assistance, reach out to the Salem Five Contact Center at (800) 850-5000.