Mobile and Online Banking Security Tips

What you can do to protect against fraud:

  • Do not provide your online and mobile banking credentials to anyone for any reason including for making deposits to your account.
  • Modify the phone's settings so that only message from authorized numbers are allowed.
  • Add the Salem Five short code (72080) and customer service phone number (800) 850-5000 to your contacts and only initiate SMS and phone calls from your contact list.
  • Do not reply to SMS messages that do not exist in your contact list.
  • Do not call phone numbers not in your contact list. If you are unsure about a phone number, you may text "Help" to the Salem Five short code (72080) and compare phone numbers. Only call numbers in your Help response or in your contact list to avoid Vishing.
  • Bookmark the Salem Five web site (www.salemfive.com) and only use this bookmark to access the site to avoid phishing.
  • Avoid using unsecured, public WIFI networks to access financial accounts with mobile devices.
  • Always use your cellular network when conducting mobile financial services.
  • Only download apps from stores, such as Apple & Android, that are submitted and branded by Salem Five.
  • Know that if you communicate with us via email using mail@salemfive.com, you WILL need to provide identification information via CISCO secure email.

 

Types of Mobile Fraud

  • Malware can be installed on your smartphone to steal sensitive information and data. One of the ways malware can access your device is through Wi-Fi and Bluetooth. Because a smartphone can easily be connected to wireless networks, malware is easier to download. Only use secure and trusted Wi-Fi and only accept Bluetooth connections from people you know. Keep Bluetooth off when you aren't using it.

  • Criminals may develop and publish fake mobile banking applications that look official, but are fabrications designed to steal your Online Banking credentials. Only download the Salem Five Mobile or Salem Five Business Mobile applications from trusted sources, such as the Apple App Store or Google Play. To help protect your accounts and information, don't use any app if you detect these or other warning signs:

    • The app's developer or author is not Salem Five.
    • The app is being promoted on a third-party site, somewhere other than the official store.
    • There is a charge for downloading the app - it costs nothing to obtain this Salem Five service.




Financial Education Center

Get important information and tips

Watch the videos to get valuable financial information and tips. If you have questions or concerns about Identity Theft Prevention , please contact your local branch or contact Customer support at  (800) 850-5000 during regular banking hours.

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