COVID-19 Updates

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To Our Customers:

The COVID-19 crisis has placed financial and personal strain on people, families and businesses, so we are doing all that we can to help our customers during this unprecedented period and will continue to do all that we can for the long month ahead.  We have taken several steps to protect you and our employees, as we strive to keep people safe, while also recognizing our obligation to help you manage your money. Until operations return to normal sometime later this year, all important information will be posted below.

Together, we will get through this challenging time and want you to know that we are here for you. We have deep roots in our communities. We are – and we will remain – a financially strong and committed partner to all of our customers every step of the way.

    • Call us (800) 850-5000  (Option #1 to review recent deposits and other activity)
    • Email Us
    • Click Chat bubble from our website and our dedicated staff is ready to answer your questions
    • Secure Messaging when you login to Online Banking

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  • For current location status, click here. If you have an urgent circumstance or need for branch support, please call (781) 231-2153 to schedule an in-person appointment.

  • The SBA announced in late March that is offering payment relief for a six-month period for businesses with a qualified SBA 7a Loan.  As such, customers who made a payment for the month April can either have their payment returned or have it applied to the loan’s principle. For more information about this program, please contact your relationship manager. For general information about other SBA programs from Salem Five, click here. 

  • If you are experiencing a hardship, Salem Five’s personal and business banking professionals are ready to assist you. Please call the Salem Five Contact Center at (800) 850-5000 to explore your options.

Digital Tools

FAQs

Consumer

Beware of Scams

Salem Five urges you to beware of scams and criminals using fear/intimidation, trickery, urgency or disinformation related to the coronavirus to attempt to steal your sensitive, personal or account information. Be aware of strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Salem Five will never request such information through email/text/outbound calls.

 


  • In a time of increased global concern, as well as a lot of information from various sources, it is important to recognize a COVID-19 contact that may be a scam. Scammers are always looking for an opportunity to take advantage of a situation. Here are a few scams to be aware of related to COVID-19, directly from the American Bankers Association:

    • Phishing and supply scams. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
    • Stimulus check or economic relief scams. There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government will NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.
    • Charity scams. Fraudsters seek donations for illegitimate or non-existent organizations.
    • Delivery of malware through “virus-tracking apps” or sensationalized news reports.
    • Provider scams. Scammers impersonate doctors and hospital staff and contact victims claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
    • Bank/FDIC scams. Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
    • Investment scams often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.

    Scammers commonly request payment by wiring money, with reload cards, or with gift cards because they can get cash quickly and remain anonymous. They also can ask for access to your online banking, which they will then use to deposit counterfeit checks and instantly transfer money out before the check is returned. Unfortunately, this money is almost impossible to recover.

    Salem Five is here to help!  If you believe you have been a victim of a scam or have provided your online banking information, contact us immediately at (800) 850-5000.


  • Click below to get important information from the FTC on coronavirus scams which target businesses and consumers and how to protect yourself:


  • Click below to get important information on FDIC-insured banks and how to protect yourself from coronavirus scams:

Location Status (effective March 18, 2020)

Select a location to view more information:


Bedford Open Drive Thru Banking Only; ATM is Operational Beverly - West St. Open Drive Thru ATM and Banking Only Beverly - Cabot St. Open Drive Thru ATM and Banking Only (no Sunday hours) Boston Closed Burlington - Middlesex Turnpike Closed Burlington - Cambridge St. Open Drive Thru Banking Only; ATM is Operational Danvers - High St. Open Drive Thru Banking Only; ATM is Operational Danvers - Endicott St. Open Drive Thru Banking Only (no Sunday hours); ATM is Operational Georgetown Open Drive Thru ATM and Banking Only; ATM is Operational Hamilton Open Drive Thru Banking Only; ATM is Operational Lowell- Hurd St. Closed ATM is Operational Lowell - Rogers St. Closed Lynn - State St. Open Drive Thru Banking Only; ATM is Operational Lynn - Boston St. Open Drive Thru Banking Only (no Sunday hours); ATM is Operational Malden Open Drive Thru ATM and Banking Only Marblehead Closed ATM is Operational Middleton Closed ATM is Operational Needham Open Drive Thru Banking Only; ATM is Operational North Andover - Turnpike St. Closed ATM is Operational North Andover - Chickering Road Open Drive Thru Banking Only; ATM is Operational Peabody - North Shore Mall Closed Peabody - Main St. Closed ATM is Operational Peabody - Lynnfield St. Closed ATM is Operational Reading Open Drive Thru Banking Only (no Sunday hours); ATM is Operational Rowley Open Drive Thru Banking Only; ATM is Operational Salem - Washington St. Open ATM is Operational Salem - Essex St. Closed ATM is Operational Saugus Open ATM is Operational Stoneham - 359 Main St. Closed ATM is Operational Stoneham - 88 Main St. Open Drive Thru Banking Only; ATM is Operational Sudbury Open Drive Thru Banking Only; ATM is Operational Swampscott Open Drive Thru ATM and Banking Only (no Sunday hours); ATM is Operational Tewksbury Closed ATM is Operational Woburn Closed ATM is Operational