From the Federal Trade Commission: Scammers are using fake caller ID information to trick you into thinking they are someone local, someone you trust – like a government agency or police department, or a company you do business with – like your bank or cable provider. The practice is called caller ID spoofing.
With bank spoofing scams on the rise, here are just a couple examples of how they may take place.
Scenario 1: You get a call from someone identifying themselves as your bank’s fraud department who wants to confirm a suspicious transaction on your account. They ask you to provide your personal information (like social security number or mother’s maiden name), and/or your financial information (like account or debit card number, PIN, or your online banking user ID or password). They may send you a text code to read back. Then, you start seeing transactions you didn’t initiate on your account.
Scenario 2: You get a call from someone identifying themselves as your bank and offering you or your business COVID 19 assistance. They ask you to provide your personal information (like social security number or mother’s maiden name), and/or your financial information (like account or debit card number, PIN, or your online banking user ID or password). They then use this information to open accounts or loans in your name or transact on your existing accounts.
Be careful what you share, and remember:
- Don't share your online banking user ID or password, with anyone, even if they say they are from Salem Five. We will never call, text or email you and ask for this.
- Don't share the passcode you receive via text when logging in to online banking. We will never ask you for this information.
- Do enroll in our real time text alert program to identify suspicious debit card transactions by giving us a call or sending a secure online banking message.
- Do frequently check your account online to review for any suspicious transactions that may have occurred.
Salem Five is also here to help! If you believe you have been a victim of a scam, or have provided someone your account or online banking information, contact us immediately at (800) 850-5000.
For more information visit the FTC site here.