COVID-19 Impact: Getting your banking done safely.

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To Our Customers:

COVID-19 has brought many challenges to our community. Together, we will get through this difficult time and want you to know that we are here for you.

We are taking all recommended safety precautions to protect our valued customers and employees. As we work to return operations to their full capacity, all updates and important information will be posted below.

Thank you for your patience during this trying time and for continuing to allow us to serve you here at Salem Five.

    • Call us (800) 850-5000  (Option #1 to review recent deposits and other activity)
    • Email Us
    • Click Chat bubble from our website and our dedicated staff is ready to answer your questions
    • Secure Messaging when you login to Online Banking

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  • Our branch lobbies have reopened for service. For current location status and hours, click here.

    We do have some new procedures, however, to help ensure continued good health and well-being for both our customers and employees.

    If you plan to visit us, please wear a face covering while on bank premises in compliance with the guidance provided by the Commonwealth of Massachusetts.

    In accordance with the same guidance, to assure we can maintain a safe distance, there will be an occupancy limit of no more than one customer/party per employee. If the branch you are visiting is at capacity, you may be asked to wait at a safe distance for the next representative to assist you.
    Inside each branch, floor markings are present to assist you in continued maintenance of the recommended social distance while awaiting service

    If you are elderly or health-compromised and would like to schedule an appointment, please call your local branch.

  • The SBA announced in late March that is offering payment relief for a six-month period for businesses with a qualified SBA 7a Loan.  As such, customers who made a payment for the month April can either have their payment returned or have it applied to the loan’s principle. For more information about this program, please contact your relationship manager. For general information about other SBA programs from Salem Five, click here. 

  • If you are experiencing a hardship, Salem Five’s personal and business banking professionals are ready to assist you. Please call the Salem Five Contact Center at (800) 850-5000 to explore your options.

Digital Tools

FAQs

Consumer

Beware of Scams

Salem Five urges you to beware of scams and criminals using fear/intimidation, trickery, urgency or disinformation related to the coronavirus to attempt to steal your sensitive, personal or account information. Be aware of strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Salem Five will never request such information through email/text/outbound calls.

 


  • In a time of increased global concern, as well as a lot of information from various sources, it is important to recognize a COVID-19 contact that may be a scam. Scammers are always looking for an opportunity to take advantage of a situation. Here are a few scams to be aware of related to COVID-19, directly from the American Bankers Association:

    • Phishing and supply scams. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
    • Stimulus check or economic relief scams. There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government will NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.
    • Charity scams. Fraudsters seek donations for illegitimate or non-existent organizations.
    • Delivery of malware through “virus-tracking apps” or sensationalized news reports.
    • Provider scams. Scammers impersonate doctors and hospital staff and contact victims claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
    • Bank/FDIC scams. Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
    • Investment scams often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.

    Scammers commonly request payment by wiring money, with reload cards, or with gift cards because they can get cash quickly and remain anonymous. They also can ask for access to your online banking, which they will then use to deposit counterfeit checks and instantly transfer money out before the check is returned. Unfortunately, this money is almost impossible to recover.

    Salem Five is here to help!  If you believe you have been a victim of a scam or have provided your online banking information, contact us immediately at (800) 850-5000.


  • Click below to get important information from the FTC on coronavirus scams which target businesses and consumers and how to protect yourself:


  • Click below to get important information on FDIC-insured banks and how to protect yourself from coronavirus scams:

Location Status (effective June 29th, 2020)

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