At Salem Five, we take every precaution to protect your personal and account information. You can keep your information safe by staying alert and staying informed.
Beware of Phishing
Phishing is any phone call, email or pop-up advertisement that claims to be from a legitimate business or organization that you deal with. Scam artists recreate pages using information from legitimate web sites in hopes of fooling consumers into providing their personal information.
The phone call, email or pop-up will ask you to "update" or "validate" your account information, "verify" your Social Security number, passwords, logins, and will make some form of urgent appeal so that you will respond quickly. The email or pop-up may direct you to a fraud web site that may appear to be from a trusted source.
Some consumers mistakenly submit financial and personal information and the "phishers" will use it to gain access to financial records or accounts, commit identity theft or engage in illegal acts.
- IMPORTANT: Salem Five will NEVER request any personal information (such as account numbers, passwords, PINS, Social Security Numbers, etc.) through an unsecure email
- Salem Five does not use pop-up advertisements
It may not always be easy to recognize fraud phone calls (spear phishing and caller id spoofing), emails or pop-ups but there are some precautions:
- Urgency. Watch out for emails or pop-ups that state an urgent reply is needed or your account may be closed
- Generality. Watch out for emails or pop-ups that provide a general greeting and do not identify you by name
- Typos and Errors. Fraudulent emails or pop-ups may have typographical or grammatical errors. Watch out for poor visual and design quality
- Phone Scams. Be aware of scammers asking to verify personal details. Scammers can make it look like they're calling from a company or number you trust by using a fake caller ID.
How to Protect Yourself
DO NOT click on links you receive from a third-party site asking for personal information or account numbers. To access the legitimate web site, you should type the URL address into your web browser or use a "bookmark”
DO NOT send confidential information such as account numbers, passwords, or PINs by email
DO NOT share your IDs or passwords, Social Security number with anyone via phone call and/or email.
DO NOT trust someone just because they have some personal details about you.
CALL the financial institution or business directly to confirm requests for updating or verifying personal or account information
LOOK for a secure connection on web sites asking for personal or account information. Normally, the URL will begin with https:// in the browser address bar. Also, a "padlock" icon will appear at the bottom of your browser window
VERIFY Web Site Security Certificates within your Web browser
UPDATE the security features of your computer software, including your Web browser. Software companies provide security updates to their products. To learn more about computer security, visit Microsoft.com
ALWAYS log off of secure areas of web sites (for example: Online Banking) for which you use an ID and Password to enter
If You Have Been Phished
If you suspect phishing, identity theft or fraud involving any of your Salem Five accounts, you should:
- Contact Salem Five Customer Support immediately at (800) 850-5000
- Contact the following three credit bureaus to have a fraud alert placed on your credit report. File a complaint with the FTC
Other Important Contact Information:
Equifax: Fraud Line: (800) 525-6285
Experian: Fraud Line: (800) 397-3742
Transunion: Fraud Line: (800) 680-7289
Federal Trade Commission (FTC):Fraud Line: 1-(877)-IDTHEFT