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Salem, Mass., May 3, 2018 – Salem Five announced today that Robert Ames has joined its team as senior vice president and head of Digital Delivery, where he will be responsible for digital customer experience and each of the bank's digital financial platforms including consumer and business online solutions, mobile banking, bill payment and online account opening.
Adding dedicated management to digital delivery is an investment in continuing to offer its customers a cutting-edge digital banking experience. Salem Five was one of the first financial institutions in the country to offer online banking, the first Massachusetts-based bank to offer Apple Pay and is one of the only Massachusetts-based banks to offer a live chat feature.
Ames, a banking industry veteran with 27 years of experience, joined Salem Five after 9 years with Santander Bank, where he most recently served as a senior vice president within its Technology and Operations division. He has held senior level management roles in retail banking at the former Sovereign and Fleet Banks.
"With background in retail, operations, and systems deployments, Rob brings depth of experience in leveraging technology to deliver a better experience for our customers" said Charles Begley EVP of Shared Services at Salem Five. "As we continue to expand our digital offerings to meet the changing needs of our customers, Rob is the ideal person to lead our digital delivery team."
Ames earned a bachelor's degree in economics from Assumption College and an MBA in finance from Suffolk University. He lives in West Newton with his wife and three daughters.
Salem Five Bancorp is the parent bank holding company of Salem Five (www.salemfive.com), a mutual institution founded in 1855. Salem Five aims to make money less complicated and thereby make customers’ lives simpler and easier by offering sophisticated retail and commercial banking products, personalized service and innovative technology. Salem Five is one of the largest Massachusetts-headquartered banks with $4.7 billion in assets and 34 retail branches in Essex, Middlesex, Norfolk and Suffolk counties and New Hampshire. Divisions include Salem Five Mortgage Company, which has financed more homes than any other Massachusetts bank; Salem Five Financial which offers financial and retirement income planning, portfolio review and money management; and Salem Five Insurance Agency, which provides personal and commercial insurance. Salem Five deposits are insured through the FDIC and DIF. Salem Five Mortgage Company’s NMLS # is 4662. Equal Housing Lender. Securities are offered through LPL Financial, member FINRA/SIPC. Life insurance products are offered through LPL Financial or its licensed affiliates. Insurance and investment products are not FDIC insured, not bank guaranteed, may lose value, not a deposit, and not insured by any federal government agency.