Get Ready For
Advanced Alerts
For Online Banking
On February XX, 2020, we will be launching Advanced Alerts for Online Banking.
Advanced Alerts will allow customers to customize how and when they receive real-time account alerts.
- As part of this rollout, on February XX, 2020 customers will be required to confirm and validate their email address tied to their Online Banking using a desktop computer. The verification process should only take a few minutes.
Here's what you can expect on February XX, 2020:
- Log into Salem Five’s Online Banking platform from a desktop computer. The system will request that you verify the email address we currently have linked to your profile. (NOTE: Confirmation is not available on mobile devices; you must be using a desktop computer or mobile browser to complete the process.)
- As prompted, please confirm or update your email address to the email address you want on file. This address will be used to immediately receive a 7-digit verification code.
- Retrieve the code from your email, and return to Salem Five Online Banking to enter the code and complete the verification as prompted.
Please note: If you previously had alerts enabled, you will need to re-establish your Alerts in Online Banking. You will not need to re-establish your always-on security alerts, such as changing User ID, password or when a secure message has been received within Online Banking.
Advanced Alerts FAQs
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What are Advanced Alerts?
Advanced Alerts is Salem Five’s new Online Banking notification alert system. The system will allow you to customize how and when you receive real-time alerts.
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Why am I being asked to Validate/enter my email?
We are upgrading our alert system to a more robust and customizable solution that will allow you to create tailored alerts.
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Will my current alerts still be active?
The always-on security alerts, such as changing a User ID, password or when a secure message has been received within Online Banking will still be active. Any personal alerts you had established in Online Banking prior to this confirmation will no longer be in place. You will need to reestablish your alerts in Online Banking using the new Advanced Alerts system.
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How will I receive my activation code?
The activation code will be sent to the email that you confirmed (or updated) and validated on the Add Profile Information screen.
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What if I do not receive an activation code to my email?
Be sure to check your junk or spam folders. If you are unable to locate the email in either of those folders in addition to your inbox please call the Contact Center at (800) 850-5000.
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How long is my activation code usable?
Your activation code will expire after 90 minutes. You may request a new activation code if you are unable to find the activation code originally sent to your email address.
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What if I enter in the incorrect email?
If you enter an incorrect email you can click cancel during the activation code process which will redirect you back to the email entry screen.
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Who can I call for help?
You can call the Salem Five Contact Center at (800) 850-5000.
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Can I use a different email for my activate code?
Yes. If you change your email address during this validation process, the new email address you confirm will be used for bank communications associated with your Online Banking account.
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Will the email I use for my activation code update my email for other purposes?
Yes, however if you enter in a new email for the new alert system it will replace the existing email on your Online Banking profile.