Online Banking FAQs

• What is Salem Five Online Banking?

  Salem Five's Online Banking service provides a convenient access to your account information and account transactions using the Internet. It makes banking easier and it's available 24 hours a day, 7 days a week, from your desktop or mobile device.

• Is Salem Five Online Banking a secure way to do my banking?

  Yes. Salem Five utilizes several types of technology to ensure the security of your banking information.

• What are the features of this service?

  With Salem Five Online Banking you can:

  • Open accounts
  • View real-time account activity for all your accounts
  • Pay bills electronically
  • Send expedited payments
  • View, download and print online statements for deposit and loan accounts
  • Initiate real-time transfers between Salem Five accounts, and schedule recurring transfers
  • Initiate external transfers
  • View check images online
  • Export information to spreadsheet or accounting software
  • Reorder checks
  • Initiate stop payments online to save time
  • Set up account alerts
  • Send secure emails to Salem Five at your convenience.
• To access Salem Five Online Banking, what do I need to do?

  You must have Internet access through a computer with browser software that supports 128-bit encryption. It is highly recommended that you refer to our list of approved browsers and operating systems to optimize Online Banking performance.

• Can I change my email address within Online Banking?

  Yes, it's easy! Within Salem Five Online Banking, select the "Settings" link, then "Profile", then click on "email and phone number" to update your contact information.

• How do I view my checks online?

  Simply login to your Salem Five Online Banking account and select the account your would like to view.  Find the check transaction and click on the icon link to view your check image.

• Can I reorder checks within Online Banking?

  Simply login to your Salem Five Online Banking account to get started.

  • Go to "Account Details" and click on "More Actions"
  • Click on "Order checks" and you will be directed to our preferred vendor, Deluxe Financial Services
• Can transfers be used to make loan payments and get funds from revolving-credit accounts?

  Yes, as long as your accounts are linked. If they are not linked simply call the Customer Service Center and we will set-up the transfer capability for you.

• Is there a maximum future date for transfers?

  The maximum future date is one year from today's date.

• Why do CD accounts appear when I am making a transfer?

  All accounts will display in the drop-down list. However, only those accounts linked will be available for transfers.

• Are funds checked when future dated transfers are being set up?

  Funds are not checked while the transaction is being set up.

• What is the maximum dollar amount that I can do a funds transfer for?

  $20,000

• How Do I Access Salem Five Mobile Banking on My Phone's Browser?

  After successful activation, your phone will receive a text message with your Mobile Banking URL. You can access salemfive.com from your internet-enabled mobile device.