("On" and "Online" together sound odd – not sure best way to say it).From the Online Banking log in page, under "Forgotten Password?" select the "Reset Password" link. Follow the instructions provided to confirm your identity. After you have properly confirmed your identity, you will be prompted to select your new password.
To ensure the security of your online account information, you may have to verify your identity using out-of-band authentication where a text or phone call is sent with a 4-digit code to a phone number on file. A complex Online Banking password is also required. The rules for setting this password are as follows:
- Minimum of 8 characters, maximum of 32
- One or more upper case letters
- One or more lower case letters
- One or more numbers
- One or more special symbols/characters (Example: $, #, @)