Salem Five Mobile Deposit

Frequently Asked Questions

• Who can use Mobile Deposit?

  Anyone with a Salem Five checking, savings or money market account and an active Online Banking profile may be eligible to use Mobile Deposit within the consumer banking app. You will need to download the appropriate mobile banking app from your phone's app store.

• How secure is Mobile Deposit?

  Mobile Deposit offers the same security as Online Banking. The images of your checks are stored securely at the bank and not on your mobile phone.

• How should I endorse a check?

  All payees on the check should sign the check, and then you should restrictively endorse it "For deposit only. Account #______".

• Are there daily or monthly deposit limits?

  Yes.

  Personal Daily Limit:  $2,500

  Deposits made on Saturday, Sunday and non-business days are aggregated with deposits on the following business day with regard to the daily deposit limit.

• Can I request an increase to my Mobile Deposit daily or monthly limits?

  Yes. Should you require an increase in your deposit limit, or have a question, please call our Contact Center at (800) 850-5000 during normal business hours. Increases may only be approved on a temporary basis for personal accounts and can be made permanently for Web Cash Manager customers.

• What types of checks are accepted via mobile check deposit?
  • Personal checks
  • Business checks
  • Cashier's checks

  
  Checks must be from a U.S. institution and in U.S. dollars. Certain checks cannot be deposited using this service. To see the list of ineligible deposits, review Section B in the Mobile Banking Agreement.

• If I make an error, should I re-deposit check?

  No, you should not re-deposit the check. If you noticed an error after submitting a mobile deposit, please call the Contact Center at (800) 850-5000. Never email account or personal information

• What happens after I've made a Mobile Deposit?

  Your deposit will be reviewed and will be deposited into your account if approved. If the check is declined, you will see it listed un the "Failed" tab within the Check Deposit History screen.

• What should I do with my check after making a deposit?

  Keep the original check for 10 days and then you may destroy it. A secure image of your deposited check will be held at the bank.

• Why doesn’t my current balance reflect my recent deposit?

  If you don't see the check deposit in your mobile deposit activity summary, your deposit was not successful and you should re-scan your check. The current balance will only reflect the deposit the next business day or 2nd business day in the event of a weekend or holiday.

  If your balance is not updated with the deposit amount after this time period, please call the Contact Center during normal business hours at (800) 850-5000.

• When will my funds be available?

  Your deposit will generally appear in your account the next business day if you submitted it prior to 4:30pm ET on a weekday (Monday-Friday). If your deposit was made over the weekend or on a bank holiday, it will be deposited on the next business day. Funds are available according our Funds Availability Policy.

• I selected the wrong account for deposit. What should I do?

  You should wait until the deposit posts to the account you selected and then transfer it to the desired account.

• I entered the wrong amount for deposit. Should I re-scan my check?

  No. The system reads the dollar amount written on the front of the check. If necessary, we'll correct the amount.

• Are there any fees for using Salem Five’s Mobile Deposit?

  No, there are no fees from Salem Five for using Mobile Deposit. However, please check with your service provider regarding any applicable wireless carrier fees. Message and data rates may apply.