Voice Banking With Amazon Alexa
"Alexa, open Salem Five"
The new Salem Five Banking Skill is a convenient way to securely access your account information and transaction history quickly. The Salem Five Skill is currently available on the Amazon Alexa App, Amazon Echo, Amazon Echo Dot and Amazon Echo Show.
What you can do
Some things you can do with Alexa and Salem Five

Check account balances

Review pending transactions

Hear recent account activity

Obtain important Salem Five information
Get started today!
To begin using the voice banking capability, Salem Five customers will simply need to:
Enable the Salem Five Banking Skill in the Amazon Alexa app or on Amazon.com
Link to your Salem Five Online Banking account
Create a multi-digit security code
Alexa FAQs
1. Getting Started
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What do I need to get started with Voice Banking using Amazon Alexa?
- A Salem Five Online Banking Account
- An Amazon Account
- The Amazon Alexa App or access to Amazon.com
- An Alexa-enabled device
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How do I enable the Salem Five Banking Skill?
- Open the Amazon Alexa app and go to "Skills & Games"
- OR go to Amazon.com > Echo & Alexa > Content & Resources > Alexa Skills
- Search for the "Salem Five Skill" and click "Enable to Use"
- Set the permissions to allow for "Device Address"
- Open the Amazon Alexa app and go to "Skills & Games"
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How do I link my Salem Five accounts?
- Click "Setting" and "Link Account"
- Enter your Salem Five Online Banking User ID and password
- Read and accept the terms and conditions
- Create a unique multi-digit security code for accessing this skill
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What can I ask Alexa?
- Open the skill
- “Alexa, open Salem Five”
- “Alexa, open Salem Five”
- Ask for a summary of your information
- “My account summary” (Alexa will say each available account type, the last 4-digits of the account number, and the available balance)
- “List my accounts” (Alexa will list each available account type and the last 4-digits of the account number)
- Ask for account balance information
- “What is my checking account balance?
- “What is my balance for savings account ending in - - - - ?
- Ask for account activity
- “What is the current month's activity for my checking account?”
- “What is the previous month’s activity for my savings account ending in - - - - ?”
- Ask for recent transactions
- “What are my checking account recent transactions?”
“What are my recent transactions for my savings account ending in - - - - ?”
- “What are my checking account recent transactions?”
- Ask for pending transactions that are still being processed
- “What are my checking account pending transactions?”
- “What are my pending transactions for my savings account ending in - - - - ?”
- Ask for deposit activity
- “What is the current month's deposits for my checking account”
- “What is the previous month’s deposits for my savings account ending in - - - -?”
- Customer support information:
- “What is the customer support number?”
- “What are the customer support hours?”
- Routing number
- “What is the routing number?”
- “What is the routing number?”
- Get additional help
- “Help”
- “What commands can I say”
- Logout
- “Logout”
- “Close banking session”
- Open the skill
2. Security
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Is Voice Banking safe?
Securing our customer’s information is always the top priority. We have established multiple layers of security to ensure our customer data is protected across all channels. We provide the highest level of security whether a customer chooses to bank with us in a branch, over the phone, at an ATM, online, using a mobile device or via voice banking.
We do not share your Salem Five Online User ID or password with Amazon. Instead, a multi-digit security code is used for voice banking and is required every time the Salem Five Skill is opened. We recommend that you check your surroundings before opening the Salem Five Skill and saying your multi-digit security code, to ensure your information remains confidential. -
Alexa is asking for a security code. What is it?
The security code is a multi-digit code that you create when enabling the Salem Five Skill. IMPORTANT: Remember your security code. As an added layer of security, you will be required to provide your security code every time the Salem Five Skill is opened to confirm your identity.
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Does my security code expire?
Yes, your security code will expire. You will begin to be reminded ten days prior to the expiration. To reset your security code, you will need to disable and re-enable the Salem Five Skill within the Amazon Alexa App or Amazon.com and create a new Security Code.
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Will changing my Salem Five online banking password affect my access to the Salem Five Skill?
No, as long as the Salem Five Skill was already enabled and linked to your Salem Five online banking account. If you have not enabled the skill yet, and you were given a temporary Salem Five online banking password, you must log in to online banking to change your password first. Then open the Alexa app or go to Amazon.com to enable the Salem Five Skill.
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Can anyone access my account information by asking my Alexa device?
Anyone within earshot will be able to hear what Alexa says and anyone with access to your Amazon Alexa device will be able to ask it questions. It is recommended that you check your surroundings before opening the Salem Five Skill and saying your multi-digit security code to ensure your information remains confidential. The Salem Five Skill does not currently support voice recognition.
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What if I don’t want Alexa to access my Salem Five accounts anymore?
To disable the Skill, go to the Salem Five Skill page in your Alexa app or on Amazon.com and click disable. This will not affect your online banking access.
3. Account Information
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What account information is available in the Salem Five Banking Skill?
You can request balance and recent transaction information for your checking, savings, money market, Certificate of Deposit, Mortgage, Loan and Line of Credit accounts.
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What balance information does the Salem Five Banking Skill provide?
The Salem Five Skill will read back the available balance for your deposit accounts and the outstanding balance for your loan accounts.
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What transaction information is available?
Alexa will provide the transaction date, the transaction type (credit or debit), and the amount of the transaction.
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How much transaction history is available?
For each account, Alexa will provide the five most recent transactions for the current month, and then ask if you would like to hear more. Alexa will provide 5 additional transactions at a time up to 25 additional transactions for the month. Alexa will also provide the same information for the previous month when asked. For more account activity or activity details, log in to Salem Five online or mobile banking.
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Can I restrict the Salem Five Skill to read only certain accounts?
No, account information available through the Salem Five skill is based on the accounts you have access to in Online Banking.
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Can I use my account nickname when asking Alexa?
No, at this time account nicknaming is not available in voice banking.
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Can I transfer money or make payments using the Salem Five Skill?
No, at this time transfers and payments are not available with the Salem Five skill.
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What are the terms & conditions for using Alexa with my Salem Five account?
Salem Five's terms & conditions may be viewed here.
4. Troubleshooting
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Alexa does not recognize my request. How do I fix this?
Please be sure to speak your words clearly and precisely when speaking with Alexa. It may take a few sessions for Alexa to learn your speech patterns. In addition, the Alexa banking skills are always advancing and will continue to improve over time. Hearing how you interact with Alexa and the language you use to talk about your money will help us continue to design the best experience for you.
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Do I need to enable the Salem Five Skill separately on each Alexa-enabled device?
No. Once you've successfully paired the Salem Five Skill in your Alexa app, it will work on any device that is associated with your Alexa app and Amazon profile.
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Can I link multiple Salem Five Online Banking profiles to my Amazon profile?
No. You can only link one Salem Five online login to a single Amazon profile. However, you can have multiple Amazon profiles linked to an Alexa-enabled device.
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How do multiple people use the same Alexa device and obtain his or her account information?
You can use the Amazon Household feature to connect multiple Amazon profiles to an Alexa-enabled device. If you use the Amazon Household feature, you can switch between Amazon profiles by saying, "Alexa, switch profiles." To check the Amazon profile you're currently using, you can say, "Alexa, which profile is this?" Confirm that your Alexa device is on the correct profile before opening the Salem Five Skill.
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I forgot my security code. What do I do?
You can disable and then re-enable your Salem Five Skill in the Amazon Alexa app or on Amazon.com and create a new Security Code.
To disable the skill, go to the Salem Five Skill page in your Alexa app or on Amazon.com and click disable. Note that this does not affect your online banking access. -
I’m locked out for stating my passcode incorrectly. What do I do?
For security purposes, we have placed a limit on the maximum number of failed attempts. After that, your account is disabled and you will need to disable and re-enable the skill in the Amazon Alexa app or on Amazon.com to set up a new security code.
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Why is Alexa giving me an error message when I try to access my account information?
Try using Alexa again in a few minutes. If it is still not working, you can log in at SalemFive.com or using the mobile app at any time. If it is during a scheduled system maintenance window, please try again later. If you receive the message below outside of this window, please contact Customer Service at (800) 850-5000.
"The system is temporarily unavailable. We apologize for the inconvenience. Please try again at a later time. If you continue to experience difficulties, please contact Customer Support for further assistance."