Securing our customer’s information is always the top priority. We have established multiple layers of security to ensure our customer data is protected across all channels. We provide the highest level of security whether a customer chooses to bank with us in a branch, over the phone, at an ATM, online, using a mobile device or via voice banking.

We do not share your Salem Five Online User ID or password with Amazon. Instead, a 6-digit security code is used for voice banking and is required every time the Salem Five Banking Skill is opened.  We recommend that you check your surroundings before opening the Salem Five Banking Skill and saying your 6-digit security code, to ensure your information remains confidential.

The security code is a 6-digit code (numbers only) that you create when enabling the Salem Five Banking Skill. IMPORTANT: Remember your security code. As an added layer of security, you will be required to provide your security code every time the Salem Five Banking Skill is opened to confirm your identity.

Yes. Your security code expires after 90 days, but you will begin to be reminded 10 days prior to the expiration.

No. Your Salem Five Online banking username and password are not shared with Amazon or stored on the device.

No. Account information is not stored on Alexa enabled devices or shared with Amazon.

No. Your Salem Five Online banking username and password are not shared with Amazon or stored on the device.

No, as long as the Salem Five Banking Skill was already enabled and linked to your Salem Five online banking account. If you have not enabled the skill yet, and you were given a temporary Salem Five online banking password, you must log in to online banking to change your password first. Then open the Alexa app to enable the Salem Five Banking Skill.

Anyone within earshot will be able to hear what Alexa says and anyone with access to your Amazon Alexa device will be able to ask it questions. It is recommended that you check your surroundings before opening the Salem Five Banking Skill and saying your 6-digit security code to ensure your information remains confidential. The Salem Five Banking Skill does not currently support voice recognition.

To disable the Skill, go to the Salem Five Banking Skill page in your Alexa app and click disable. This will not affect your online banking access.

You can request balance and recent transaction information for your checking, savings, and money market accounts. 

The Salem Five Banking Skill will read back the available balance for your deposit accounts.

Alexa will provide the transaction date, the transaction type (credit or debit), and the amount of the transaction.

For each account, Alexa will provide the five most recent transactions for the current month, and then ask if you would like to hear more.  Alexa will provide 5 additional transactions at a time up to 25 additional transactions for the month. Alexa will also provide the same information for the previous month when asked. For more account activity or activity details, log in to Salem Five online or mobile banking.

No, account information available through the Salem Five skill is based on what checking, savings and money market accounts are available in your online banking account.

No, at this time account nicknaming is not available in voice banking.

No, at this time transfers and payments are not available with the Salem Five skill.

No. Once you've successfully paired the Salem Five Banking Skill in your Alexa app, it will work on any device that is associated with your Alexa app and Amazon profile.

No. You can only link one Salem Five online login to a single Amazon profile. However, you can have multiple Amazon profiles linked to an Alexa-enabled device.

You can use the Amazon Household feature to connect multiple Amazon profiles to an Alexa-enabled device. If you use the Amazon Household feature, you can switch between Amazon profiles by saying, "Alexa, switch profiles." To check the Amazon profile you're currently using, you can say, "Alexa, which profile is this?" Confirm that your Alexa device is on the correct profile before opening the Salem Five Banking Skill.

You can disable and then re-enable your Salem Five Banking Skill in the Amazon Alexa app and create a new Security Code.

To disable the skill, go to the Salem Five Banking Skill page in your Alexa app and click disable. Note that this does not affect your online banking access.

You are allowed to make a maximum of three attempts to log in to the skill. After that, your account is disabled and you will need to disable and re-enable the skill in the Amazon Alexa app to set up a new security code.

If it is during a scheduled system maintenance window, please try again later. If you receive the message below outside of this window, please contact Customer Service at (800) 850-5000.

"The system is temporarily unavailable. We apologize for the inconvenience. Please try again at a later time. If you continue to experience difficulties, please contact Customer Support for further assistance."