Voice Banking With Amazon Alexa

Securing our customer’s information is always the top priority. We have established multiple layers of security to ensure our customer data is protected across all channels. We provide the highest level of security whether a customer chooses to bank with us in a branch, over the phone, at an ATM, online, using a mobile device or via voice banking.

We do not share your Salem Five Online User ID or password with Amazon. Instead, a multi-digit security code is used for voice banking and is required every time the Salem Five Skill is opened.  We recommend that you check your surroundings before opening the Salem Five Skill and saying your multi-digit security code, to ensure your information remains confidential.

The security code is a multi-digit code that you create when enabling the Salem Five Skill. IMPORTANT: Remember your security code. As an added layer of security, you will be required to provide your security code every time the Salem Five Skill is opened to confirm your identity.

Yes, your security code will expire. You will begin to be reminded ten days prior to the expiration. To reset your security code, you will need to disable and re-enable the Salem Five Skill within the Amazon Alexa App or Amazon.com and create a new Security Code.

No, as long as the Salem Five Skill was already enabled and linked to your Salem Five online banking account. If you have not enabled the skill yet, and you were given a temporary Salem Five online banking password, you must log in to online banking to change your password first. Then open the Alexa app or go to Amazon.com to enable the Salem Five Skill.

Anyone within earshot will be able to hear what Alexa says and anyone with access to your Amazon Alexa device will be able to ask it questions. It is recommended that you check your surroundings before opening the Salem Five Skill and saying your multi-digit security code to ensure your information remains confidential. The Salem Five Skill does not currently support voice recognition.

To disable the Skill, go to the Salem Five Skill page in your Alexa app or on Amazon.com and click disable. This will not affect your online banking access.

You can request balance and recent transaction information for your checking, savings, money market, Certificate of Deposit, Mortgage, Loan and Line of Credit accounts.

The Salem Five Skill will read back the available balance for your deposit accounts and the outstanding balance for your loan accounts.

Alexa will provide the transaction date, the transaction type (credit or debit), and the amount of the transaction.

For each account, Alexa will provide the five most recent transactions for the current month, and then ask if you would like to hear more.  Alexa will provide 5 additional transactions at a time up to 25 additional transactions for the month. Alexa will also provide the same information for the previous month when asked. For more account activity or activity details, log in to Salem Five online or mobile banking.

No, account information available through the Salem Five skill is based on the accounts you have access to in Online Banking.

No, at this time account nicknaming is not available in voice banking.

No, at this time transfers and payments are not available with the Salem Five skill.

Salem Five's terms & conditions may be viewed here.

Please be sure to speak your words clearly and precisely when speaking with Alexa.  It may take a few sessions for Alexa to learn your speech patterns. In addition, the Alexa banking skills are always advancing and will continue to improve over time. Hearing how you interact with Alexa and the language you use to talk about your money will help us continue to design the best experience for you.

No. Once you've successfully paired the Salem Five Skill in your Alexa app, it will work on any device that is associated with your Alexa app and Amazon profile.

No. You can only link one Salem Five online login to a single Amazon profile. However, you can have multiple Amazon profiles linked to an Alexa-enabled device.

You can use the Amazon Household feature to connect multiple Amazon profiles to an Alexa-enabled device. If you use the Amazon Household feature, you can switch between Amazon profiles by saying, "Alexa, switch profiles." To check the Amazon profile you're currently using, you can say, "Alexa, which profile is this?" Confirm that your Alexa device is on the correct profile before opening the Salem Five Skill.

You can disable and then re-enable your Salem Five Skill in the Amazon Alexa app or on Amazon.com and create a new Security Code.

To disable the skill, go to the Salem Five Skill page in your Alexa app or on Amazon.com and click disable. Note that this does not affect your online banking access.

For security purposes, we have placed a limit on the maximum number of failed attempts. After that, your account is disabled and you will need to disable and re-enable the skill in the Amazon Alexa app or on Amazon.com to set up a new security code.

Try using Alexa again in a few minutes. If it is still not working, you can log in at SalemFive.com or using the mobile app at any time. If it is during a scheduled system maintenance window, please try again later. If you receive the message below outside of this window, please contact Customer Service at (800) 850-5000.

"The system is temporarily unavailable. We apologize for the inconvenience. Please try again at a later time. If you continue to experience difficulties, please contact Customer Support for further assistance."