Mobile Banking FAQs

What is Salem Five Mobile Banking?

Salem Five mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application. Both options allow you to: view account balances, search recent account activity, transfer funds and fiind the nearest ATM or branch locations.

How Do I Access Salem Five Mobile Banking on My Phone's Browser?

After successful activiation, your phone will receive a text message with your Mobile Banking URL.  You can visit m.salemfive.com or www.salemfive.com from your internet-enabled mobile device

What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

How Do I Sign Up for Salem Five Mobile Banking?

Sign on to Salem Five Online Banking from your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.

I Activated Salem Five Mobile Banking on My Phone's Browser. Why Am I Being Asked to Activate Again?

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure cookies are enabled.

Which Mobile Devices and Carriers are Supported for Salem Five Mobile Banking?

You can access Salem Five Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), iPhone, iPod Touch, iPad and Android device. The device must have an Internet connection. Most popular US wireless phone carriers, including AT&T, Sprint, T-Mobile and Verizon are supported. Click here to view Supported Devices and Browsers. If your carrier is not listed when you enroll, select "Other" and try the Mobile Web option.

Is Salem Five Mobile Banking Secure?

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you can personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or contacting us.

Is There a Fee to Use Salem Five Mobile Banking?

No. Salem Five Mobile Banking is free of charge. You may want to check with your service provider for text and/or data usage charges associated with your plan.

Does Salem Five Have a Mobile Web Site?

Yes, visit www.salemfive.com or m.salemfive.com from your mobile device.

Can I View the Regular Site From My Mobile Device?

Yes. Click on the "View Full Site" link located on the mobile site home page.

Does Salem Five have an App?

Yes, we currently have apps for the Android™ and iPhone app®.

Mobile Phone Carrier FAQs & Tutorial Links: