Salem Five Security Support

Your security and privacy are extremely important to us, and we work hard to protect you, from the moment you apply for an account. Our security programs utilize industry-leading technology to ensure your information and our banking systems are protected
and secure.

Identity theft victim assistance

If your security is ever compromised, we'll help provide guidance on how best to handle your accounts. We also offer advice and tips on how to prevent identity theft on our website.

Account protection

We cover your losses for any unauthorized activity on any of your Salem Five personal accounts that you bring to our attention. Just call us at 800.850.5000.

Hassle-free electronic bill pay and money transfers

Electronic bill pay is faster and more reliable than mailing a check. If a bill payment arrives late and it's our error, we'll cover any late fees you incur. We cannot, however, cover any fees if the delay was outside of our control. We guarantee we'll send or transfer money to where you told us to, or we'll give you your money back.

Salem Five Visa® Debit Card Zero Liability

If your Salem Five debit card is lost or stolen, please alert us immediately and we'll freeze your card to avoid any fraudulent transactions.

You'll also enjoy:

  • Worry-free shopping. Use your Visa card to make purchases at millions of locations. You'll always be protected from unauthorized use.
  • Zero Liability. You won't be stuck with fraudulent charges. If you notice any suspicious purchases on your account, tell us immediately by calling 800.850.5000. If your account is in good standing and other conditions are met, you will have Zero Liability.*
  • Swift Resolution. If your account is compromised, we will work quickly to set things right. We will extend provisional credit for losses from unauthorized card use within 10 business days of notification of the loss.
  • Free Card Replacement. We'll replace your stolen card with a new card number.

Help us help you

Never give out your account number or debit card PIN to anyone. Monitor your statements and let us know immediately of any suspected fraudulent activity on your account.

*Certain exclusions apply. If satisfactory conditions are not met, liability is limited to $50 for unauthorized use.