About Phishing

At Salem Five, we take every precaution to protect your personal and account information. You can keep your information safe by staying alert and staying informed.

Beware of Phishing

Phishing is any email or pop-up advertisement that claims to be from a legitimate business or organization that you deal with. Scam artists recreate pages using information from legitimate web sites in hopes of fooling consumers into providing their personal information.

The email or pop-up will ask you to "update" or "validate" your account information, passwords, logins, and will make some form of urgent appeal so that you will respond quickly. The email or pop-up may direct you to a fraud web site that may appear to be from a trusted source.

Some consumers mistakenly submit financial and personal information and the "phishers" will use it to gain access to financial records or accounts, commit identity theft or engage in illegal acts.

  • IMPORTANT: Salem Five will NEVER request any personal information (such as account numbers, passwords, PINS, Social Security Numbers, etc.) through an unsecure email.
  • Salem Five does not use pop-up advertisements.

Recognizing Phishing

It may not always be easy to recognize fraud emails or pop-ups but there are some precautions:

  • Urgency. Watch out for emails or pop-ups that state an urgent reply is needed or your account may be closed.
  • Generality. Watch out for emails or pop-ups that provide a general greeting and do not identify you by name.
  • Typos and Errors. Fraudulent emails or pop-ups may have typographical or grammatical errors. Watch out for poor visual and design quality.

How to Protect Yourself

DO NOT click on links you receive from a third-party site asking for personal information or account numbers. To access the legitimate web site, you should type the URL address into your web browser or use a "bookmark.”

DO NOT send confidential information such as account numbers, passwords, or PINs by email.

DO NOT share your IDs or passwords with anyone.

CALL the financial institution or business directly to confirm requests for updating or verifying personal or account information.

LOOK for a secure connection on web sites asking for personal or account information. Normally, the URL will begin with https:// in the browser address bar. Also, a "padlock" icon will appear at the bottom of your browser window.

VERIFY Web Site Security Certificates within your Web browser.

UPDATE the security features of your computer software, including your Web browser. Software companies provide security updates to their products. To learn more about computer security, visit Microsoft.com.

ALWAYS log off of secure areas of web sites (for example: Online Banking) for which you use an ID and Password to enter.

If You Have Been Phished

If you suspect phishing, identity theft or fraud involving any of your Salem Five accounts, you should:

  1. Contact Salem Five Customer Support immediately at 800.850.5000
  2. Contact the following three credit bureaus to have a fraud alert placed on your credit report. File a complaint with the FTC.

    Equifax:  Fraud Line: 800.525.6285
    Experian:  Fraud Line: 800.397.3742
    Transunion:  Fraud Line: 800.680.7289
    Federal Trade Commission (FTC):  Fraud Line: 1-877-IDTHEFT
    FTC Complaint Assistant