Contact Us

At Salem Five, it’s our policy to listen and respond to all of our customers’ concerns. We want to make it easy for you to tell us what you’re thinking. And we’d love to hear from you.

Salem Five's branches and Customer Support Center will be closed in observance of the following holidays:

President's Day
(Monday, Feb 17th, 2014)

Memorial Day
(Monday, May 26th, 2014)

Please remember that on holidays and weekends, you can still access Salem Five's Telephone Banking, Online and mobile banking services.


Report Lost or Stolen Credit Cards

During regular business hours, call us at 800.850.5000. After business hours, call 800.236.2442.

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Call Customer Support at
800.850.5000 or

M - F:  8am - 6pm EST
SAT:   9am - 3pm EST
SUN: 11am - 3pm EST
Send us your questions, comments, or concerns.We have convenient store locations throughout greater Boston and mortgage offices throughout New England.

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Notices of Error

Salem Five Bank
c/o Customer Service
210 Essex Street
Salem, MA 01970
Enter your contact information, and we’ll call you.or Mortgage Loan Information Requests can be mailed to:

Salem Five
Loan Operations
P.O. Box 840
Salem, MA 01970