General Information FAQs
When will my funds be available?
Funds from the following deposits will be available on the same business day that we receive your deposit: cash, wire transfers, electronic payments (direct deposit).
Funds from checks you deposit generally are available to you on the first business day after the day we receive your deposit. For determining the availability of your deposits, every day is a business day, except Saturday, Sundays and federal holidays. ATM deposits made after 3:30 pm ET, (settlement time) or on a non-business day will be considered deposited on the next business day.
Longer delays may apply. Please see our Funds Availability Policy
How do I add a signer to my account?
Send us a letter or fax with the following information about the joint signer:
- Date of Birth
- E-mail address
- Home phone number
- Social Security Number
- Driver's license or State ID number and expiration date
- Mother's maiden name
Once we receive the information, we will process the application and send a new signature card for both signers to sign and submit to us.
How do I close an account?
Please mail us a signed letter or email us from your Online Banking account stating that you would like to close your account. Once we receive this notification, we will close your account and send you a check for the balance.
I live outside the United States. Can I open an account?
Even if you are temporarily residing outside the U.S., you may still apply for an account if you have a verifiable permanent U.S. residential address and a valid U.S. Social Security number.
What is Salem Five's AccessLine?
AccessLine is our automated telephone banking service that allows you to access your account information, conduct account transfers and make loan payments, 7 days a week, 24 hours a day. Simply call 800.255.7787.
Do you have Visa gift cards available? And if so, what is your fee?
We do not offer Visa gift cards but we do offer American Express Gift Checks at our branches. The fees for the American Express Gift Checks are 1% of the total purchase. However, if you have a Gold Star Checking account the fee will be waived.
Where can I find a list of your Board of Governors?
Salem Five Officers are listed in our Annual Report, it is located in the "About Salem Five" section of the website.