Salem Five takes complaints very seriously. Complaints receive the full attention of Salem Five's personnel with the right knowledge and experience to ensure timely resolution. To help us resolve the complaint quickly and effectively, please provide as much information as possible.

If you have an account with Salem Five, you may file your complaint in the following ways:


Call us at 800.850.5000


Write us at:

Salem Five
Customer Service
210 Essex Street
Salem, MA 01970

Submit Online

When you forward a complaint to us, we commit ourselves to fully investigate the matter. We will work hard to resolve your complaint in a reasonable time and to keep you updated.